Overview
Cash on Delivery (COD) is a critical payment method in India, but it comes with higher RTO (Return to Origin) rates and fraud risk. CashierLogic provides a comprehensive COD management suite to reduce risk while maximizing conversion.
COD Features
OTP Verification
Require customers to verify their phone number via OTP before placing a COD order. This reduces fake orders significantly.
Modes:- Always — OTP required for every COD order
- First time — only for customers with no previous completed orders
- Above threshold — only when order amount exceeds a set value
- High risk — only when risk score indicates medium or high risk
Dynamic COD Fee
Charge different COD fees based on the customer's risk score:
- Low risk — no fee or minimal fee
- Medium risk — moderate fee
- High risk — higher fee to discourage risky COD orders
Partial COD
Collect a small upfront payment (fixed amount or percentage) before confirming a COD order. This ensures customer commitment and reduces fake orders.
COD-to-Prepaid Conversion
After a customer places a COD order, offer them a discount to convert to prepaid payment. A countdown timer creates urgency.
Blocking Rules
Block COD for specific scenarios:
- First-time buyers — require online payment for first order
- High-risk orders — based on risk score
- Specific pincodes — blacklist delivery areas
- Late-night orders — block COD between 11 PM and 6 AM
- Amount limits — set minimum and maximum order values for COD
- Daily limits — maximum COD orders per phone number per day
Configuration
All COD settings can be configured in your dashboard under Settings > COD Management.
Tip: Start with OTP verification in "first_time" mode and a small flat COD fee. Monitor your RTO rate and adjust rules as needed.
COD Confirmation Flow
When COD confirmation is enabled, orders go through an additional verification step: